AVPro Global · Engineering Support Program
Integrator
Service Program
AVPro engineers work alongside you — on system design, hardware selection, and custom RTI programming. Basic consultation is free. And the reason AVPro offers it is exactly as straightforward as it sounds: a well-designed install generates fewer support calls for everyone.
Setting the Record Straight
This Is Not a Tiered Registration Program

The ISP is AVPro's professional engineering consultation and hands-on support service. It is not a dealer registration tier. It is not a points program. It is not a volume threshold you hit to unlock better pricing.

It is AVPro engineers sitting down with you on a project — reviewing your design, validating your hardware choices, configuring complex systems, and where needed, writing the RTI code. The basic tier costs you nothing. Advanced programming engagements are quoted and contracted separately.

AVPro offers this because it works for them too. A dealer who engages the ISP on a complex job gets the install right the first time. That dealer generates fewer post-installation support calls, fewer RMAs, and fewer escalations. Good system design is its own support ticket prevention program.

ISP vs. Authorized Dealer Program — Two Different Things
ISP
◆Engineering consultation service
◆System design + hardware validation
◆RTI programming support
◆Basic tier: free
◆Project-by-project engagement
Authorized Dealer Program
◆Dealer access and pricing program
◆Pricing + portal + co-op funds
◆5-year warranty + advance replace
◆One application, all 7 lines
◆Ongoing dealer relationship
Most dealers should be enrolled in both. The Authorized Dealer Program gives you the pricing and support infrastructure. The ISP gives you engineering backup on the jobs that need it.
What AVPro Engineers Will Actually Do With You
The Services
📐
System Architecture Review
Bring AVPro your system design before it goes to the client proposal. They'll review signal flow, hardware selection, bandwidth requirements, and integration strategy. Catch the wrong call on paper, not on the job site. Especially valuable on large MXnet deployments, complex Dante architectures, and multi-zone Axis installs.
🎛
Hardware Selection Guidance
Sometimes the right product isn't obvious from a spec sheet. AVPro engineers know the edge cases — which extender handles which edge case, which Dante amp pairs cleanest with the Axis 10 for a specific room configuration, which matrix SKU actually works with that control system version. Ask before you order.
🔧
Pre-Configuration Support
For complex deployments — MXnet 10G, large-scale Dante networks, multi-processor Hyperion installs — AVPro can work through the pre-configuration with you before equipment arrives on site. The goal is that the first time you power up, everything talks correctly. Every callback you prevent is margin you keep.
💻
RTI Programming — Contracted
AVPro has in-house RTI programming specialists available for contract work. Custom processor configuration, advanced automation sequences, two-way driver integration for the full AVPro portfolio, UI design for RTI touchpanels. Quoted separately from the basic consultation tier — talk to your rep for current rates and availability.
🔍
Diagnostic Consultation
Have a system that's misbehaving and you can't find the root cause? ISP consultation can include diagnostic support — reviewing signal logs, HDCP failure patterns, Dante network behavior, and helping you isolate whether the problem is hardware, firmware, network, or configuration. Sometimes a second set of trained eyes is what closes the ticket.
📚
Documentation & As-Builts
For larger engagements, AVPro can assist with system documentation — rack diagrams, signal flow documentation, and configuration records that make future service calls dramatically faster. The dealer who delivers an as-built package with every major install builds clients who never leave.
Cost Structure · What You'll Pay
The Economics
Basic Consultation: No Cost
AVPro offers basic ISP consultation — system design review, hardware selection guidance, pre-configuration questions — at no charge to authorized dealers. This is not a loss leader. It is a calculated business decision: dealers who engage the ISP on complex jobs get the install right the first time, generate fewer post-installation support calls, and return to AVPro for their next project. It costs AVPro less to help you get it right upfront than to support a mis-designed install afterward.
Tier 01 · No Cost
Basic Consultation
Free · Authorized Dealers
System design review
Hardware selection guidance
Pre-configuration questions
Diagnostic consultation
Signal flow validation
Tier 02 · Contracted
RTI Programming
Quoted per project
Custom processor programming
Two-way driver integration
Advanced automation sequences
UI design for RTI panels
Quote via your rep
Before You Engage · Come Prepared
What to Bring to the Consultation

The more context you bring, the more useful the session. AVPro engineers can work from rough sketches or full specifications — but these four things make every consultation faster and more actionable.

01
The Project Scope
Room count, display count, source count, zone count. How many people live there or work there. What they want the system to do on a Tuesday evening with no integrator present. The more human context, the better the hardware recommendations.
02
Your Current Design
Even a rough sketch — signal flow, product selections you're considering, question marks you can't resolve. AVPro engineers work from whatever you have. The gaps in your design are usually exactly where the ISP adds the most value.
03
The Control System
Which control platform — RTI, Control4, Savant, Crestron, or none. Firmware versions if you know them. Any existing two-way driver requirements. This drives a significant portion of the hardware recommendation for matrix switchers and processors.
04
The Hard Questions
The things you're not sure about. The edge cases. The "I've never done this before" items. The ISP consultation is not a test. It's an engineering conversation. The questions you're embarrassed to ask your distributor are exactly the questions to bring here.
// From Evan · When to Use the ISP

Use the ISP before you use the ISP. Meaning: engage it during design, not during troubleshooting. The dealers who get the most value from it are the ones who bring a complex job to AVPro engineers before the proposal is finalized — not after the install is done and something isn't working.

The jobs where the ISP has the most impact: large MXnet deployments where the network architecture matters, multi-room Dante installs where the amp selection is non-obvious, and any job where RTI programming complexity is beyond what your team handles day-to-day. On those jobs, a 45-minute consultation before you spec is worth more than eight hours of troubleshooting after.

And for the RTI programming work — the contracted tier — AVPro's in-house programmers know the full AVPro driver library better than anyone. If you're doing a job where the programming is the bottleneck, it's worth a conversation about whether contracting it out is the right move. Sometimes the right answer is yes.

Ready to Engage the ISP?
The fastest path is through your rep — Evan can facilitate the initial consultation, frame the project context for the AVPro engineering team, and make sure you get the right resource for your specific need. Alternatively, you can reach AVPro directly at the contact below. Either way, basic consultation is no-cost and the turnaround is typically fast.
Integrator Service Program · ISP · AVPro Global · avproglobal.com
Talk to Evan ISP Details ↗ Authorized Dealer Program ↗
Related Resources
Everything Connected to the ISP
🛠
ISP Official Page
avproglobal.com
↗ 🚀
Authorized Dealer Program
Pricing · warranty · portal access
↗ 🤖
Tech Sage AVPro.ai
24/7 AI tech support · free
↗ 🔌
RTI Driver Database
rticontrol.com
↗ 🔌
AVPro Driver Finder
All 12 control platforms
↗ 🎫
Create a Support Ticket
support.avproedge.com
↗