The ISP is AVPro's professional engineering consultation and hands-on support service. It is not a dealer registration tier. It is not a points program. It is not a volume threshold you hit to unlock better pricing.
It is AVPro engineers sitting down with you on a project — reviewing your design, validating your hardware choices, configuring complex systems, and where needed, writing the RTI code. The basic tier costs you nothing. Advanced programming engagements are quoted and contracted separately.
AVPro offers this because it works for them too. A dealer who engages the ISP on a complex job gets the install right the first time. That dealer generates fewer post-installation support calls, fewer RMAs, and fewer escalations. Good system design is its own support ticket prevention program.
The more context you bring, the more useful the session. AVPro engineers can work from rough sketches or full specifications — but these four things make every consultation faster and more actionable.
Use the ISP before you use the ISP. Meaning: engage it during design, not during troubleshooting. The dealers who get the most value from it are the ones who bring a complex job to AVPro engineers before the proposal is finalized — not after the install is done and something isn't working.
The jobs where the ISP has the most impact: large MXnet deployments where the network architecture matters, multi-room Dante installs where the amp selection is non-obvious, and any job where RTI programming complexity is beyond what your team handles day-to-day. On those jobs, a 45-minute consultation before you spec is worth more than eight hours of troubleshooting after.
And for the RTI programming work — the contracted tier — AVPro's in-house programmers know the full AVPro driver library better than anyone. If you're doing a job where the programming is the bottleneck, it's worth a conversation about whether contracting it out is the right move. Sometimes the right answer is yes.
