Axis 10 — 1 inch tall, PoE-powered, hides behind the TV. The receiver is gone.✦Bullet Train 48Gbps AOC — HDMI 2.1 to 100ft+ with zero signal loss. Spec it before they ask.✦Murideo SIX-G — proves the signal before you blame the gear. It's a closer, not just a tester.✦ThenAudio SHARC-V2 — solves the eARC dropout that's been driving your client crazy.✦ProControl Pro24.r Plus — every client who misses their Harmony is your next ProControl sale.✦Axis 10 — 1 inch tall, PoE-powered, hides behind the TV. The receiver is gone.✦Bullet Train 48Gbps AOC — HDMI 2.1 to 100ft+ with zero signal loss. Spec it before they ask.✦Murideo SIX-G — proves the signal before you blame the gear.
✦ AVPro Global · Official AI Technical Support
Tech Sage AVPro.ai
Before you call tech support. Before you file a ticket. Before you pull the extender off the rack. Tech Sage is the first conversation you should be having.
Trained on the complete AVPro Global product catalog — every manual, every compatibility note, every known installation issue across all seven brand lines. Ask it like you'd ask a technical rep who's never tired of your questions at 11pm on a Sunday.
"Max 4K60 4:4:4 run distance on AC-EX70-444-KIT over Cat6?"
Dante
"Which AudioControl amps have native Dante and how do I set them up?"
Dirac
"Walk me through Dirac Live calibration on the Hyperion APR-16."
Debug
"HDCP 2.2 errors downstream of AC-MX-88X — where do I start?"
Compare
"AC-EX40-444-KIT vs AC-EX70-444-KIT for a 60-meter 4K install."
02 · AudioControl Deep Resources
Dante & Dirac Live
What Dante Is
Dante (Digital Audio Networking Through Ethernet) by Audinate routes uncompressed audio over a standard IP network. No dedicated audio cabling — it rides your existing Cat infrastructure. Up to 512 channels, zero-config device discovery, latency as low as 150 microseconds. On a Dante job, the network is the install.
// Dealer Tip
Spec a managed switch with QoS and a dedicated VLAN before you touch a single AudioControl product. Dante runs on your standard IT infrastructure — that's the pitch and the pitfall.
AudioControl Dante Products
Model
Category
Dante
Channels
Bijou 5100D
5-Ch Zone Amp
Native
2 in / 5 out
CM2/3/4-750D
70V Amp
Native
Multi-ch
Director M6800D
Network Amp
Native
8 in / 8 out
Director M4800D
Network Amp
Native
4 in / 4 out
Axis 10
eARC Processor
Native
8 out + 2 downmix
Hyperion APR-16
HT Processor
Card Slot
Up to 32ch
Quick Setup Workflow
1
Network Prep
Managed switch required. QoS + DSCP EF + dedicated VLAN. Min 1Gbps for larger installs.
2
Install Dante Controller
Free from Audinate (Win/Mac). All channel routing happens here — not in AudioControl's software.
3
Discover Devices
All Dante-enabled AudioControl products auto-announce on the network within 30 seconds of power-on.
4
Route Channels
In the Routing tab, click the matrix intersection to patch transmitter to receiver. Green dot = connected.
5
Set Latency
1ms for most installs. 2–5ms for multi-switch installs. Mismatched latency = #1 cause of dropout.
Dirac Live corrects both the frequency response AND the impulse response — most room correction tools only do one. That's why it's the honest answer when a client asks why their $80,000 theater doesn't sound like the demo room.
Compatible AudioControl Products
Hyperion APR-16
16.2 HT Processor
Included
Hyperion DPR-16
16-Ch Digital
Included
Hyperion RCV-11
11-Ch Receiver
Included
Hyperion Tetra
4-Ch Processor
License
Mic Required
UMIK-1 (miniDSP) — USB omni measurement mic. ~$75.
Software
Dirac Live for Win/Mac — free download, license unlocks export.
Positions
Min 5. 9 recommended for full Atmos calibration.
Calibration Workflow
1
Download Dirac Live
Install from dirac.com. Free — license required for export to processor.
2
Connect & Discover
Plug UMIK-1 via USB. Dirac auto-discovers AudioControl processor on same network.
3
Confirm Speaker Layout
Set crossovers and distances before measuring. Dirac won't change these.
4
Run Measurements
Mic at each position at seated ear height. Dirac sweeps full range automatically.
5
Export & A/B with Client
Toggle Dirac bypass with the client in the seat. Before/after demo closes the upgrade.
The cable is a spec decision, not a parts bin item. Signal + distance → the exact Bullet Train SKU and the one sentence that closes the conversation.
Cable Selector
Signal type × run distance → right cable every time.
The Bullet Train Line
48Gbps Copper
10K series — HDMI 2.1, 48Gbps, 4K120 + 8K. Ultra High Speed certified.
18Gbps Copper
4K series — HDMI 2.0, 18Gbps, 4K60 HDR. The workhorse cable.
48Gbps AOC
10K AOC — Active Optical, 48Gbps, runs to 100ft+ with zero signal degradation.
18Gbps AOC
5K AOC — Active Optical, 18Gbps, 4K60 HDR at long runs.
// The Copper Ceiling
At 48Gbps over 25ft+, standard copper starts dropping frames and losing handshakes — usually at the worst possible time. AOC sidesteps all of it. Light doesn't care about distance. The signal that leaves one end is the signal that arrives at the other.
A Murideo SIX-G in your bag changes a client callback into a 10-minute diagnostic session. You prove the signal. You identify the failure. You look like the professional you are. It pays for itself on the first callback it prevents.
SIX Generator
Murideo SIX-G 8K
Outputs 48Gbps test patterns up to 8K — every resolution, color space, HDR format. Verify the display, cable, and extender before the client sits down. MU-SIX-G-8K-M
Analyzes incoming HDMI: TMDS clock, color depth, HDR metadata, HDCP status, EDID data. When SIX-G says "I sent it" and SIX-A says "I didn't receive it," you know exactly where the problem is. MU-SIX-A-8K-M
What goes in your daily bag. Quick cable verification, basic signal integrity testing. For the tech who doesn't need the full 8K test suite but needs to know if a cable is good before it goes in the wall. MU-STIX-G
ThenAudio was built by someone who got tired of watching HDMI audio problems go unsolved. Pick your problem — get your product.
⚡
eARC / ARC Dropout
TV audio disappears, reconnects randomly, or the receiver keeps losing connection mid-movie.
🔀
Need Audio Out of HDMI
Great analog or optical audio system but the source only outputs HDMI. Need to pull the audio out cleanly.
🔊
Zone 2 Audio Distribution
Client wants audio in a second zone from the same HDMI source — without routing back through the processor.
🔄
Format Conversion
Source outputs Dolby Atmos / DTS:X but the receiver needs PCM or stereo analog.
ThenAudio
SHARC-V2
HDMI audio extractor with eARC support. Outputs to optical (Toslink), analog stereo (RCA), and coaxial digital simultaneously. The most versatile single-unit audio extraction solution in the line.
4-channel HDMI audio guide — routes and distributes audio from HDMI sources across multiple output formats. Clean routing without adding a full matrix to the rack.
Zone 2 audio from HDMI source. Takes the audio from a primary HDMI input and routes stereo to a secondary zone — without disrupting the primary signal path.
✕Universal IR blasting to every device in the room
✕Physical remote with actual buttons they know
What They Get with ProControl
◆Pro24.r Plus — backlit touchscreen remote, rechargeable
◆Activity-based control via ProLink.r Plus processor
◆Full IR / IP / RS-232 device control
◆Dealer-programmed, professionally supported
// The Sales Conversation
"You know how you used to have that Logitech remote and it just worked? This is that — but it's still supported, still updatable, and when you call me, I can fix it remotely." Every client who hasn't replaced their Harmony yet is a ProControl conversation waiting to happen.
The access program — pricing, priority support, sales tools
// What It Is
Exclusive dealer access to the complete AVPro Global lineup — insider pricing, priority support, and sales tools. Family-owned, veteran-owned, woman-owned. "Winning Together" is their stated operating philosophy. Dealer margin protection is a first-class priority, not a press release.
Who Qualifies
Professional integrators, distributors, installers, and rep groups.
Pricing Stability
AVPro has committed to absorbing tariff-related cost increases rather than passing them to dealers.
Warranty
If it's broken, they'll fix it. 5-year warranty on AVPro Edge products, advance replacement on warranty claims.
The engineering support program — design, configuration, programming
// What It Actually Is
AVPro's professional consultation and engineering support service. AVPro engineers work alongside you on system design, hardware selection, and advanced RTI programming. Basic consultation is offered at no cost to the dealer. A genuinely unusual offer in this industry.
System Design
Expert guidance on system architecture and optimal hardware selection for your specific project.
RTI Programming
Contract an AVPro Specialist for custom RTI processor and interface programming.
Cost
Basic consultation: no cost. Advanced programming engagements contracted separately.
Full AudioControl line — Hyperion, Axis, Bijou, Director. Includes Dante basics and Dirac Live workflow. Required for advanced warranty on Hyperion processors.
Online~3 hrsFree
AVPro Edge Signal Path Essentials
HDBaseT, HDMI 2.1, 4K/8K transport, bandwidth budgeting, matrix design. Recommended before first matrix or MXnet install.
